Official support for Approved Tax preparers.
Submit contractor compensation, payout, software, compliance, and access questions through this designated channel. Group messages, social media, and personal texts are not official case-submission channels.
One official channel for every contractor question
Use the verified company support email or this formal support ticket system. A message posted in a group does not automatically create a support ticket.
Compensation & payout disputes
Missing payment inquiries, reconciliation questions, and payout-cycle issues.
Software & access
Login problems, role-based access, and filing-system questions.
Compliance & policy
Compliance concerns, policy questions, and document requests.
Secure document submission
Do not send taxpayer Social Security numbers, protected tax records, or banking credentials through ordinary email or this general form. Use the approved secure submission method for protected documents.